Hi! I’m Rachel.
I’m a freelance designer & researcher specializing in product & CX insights.
Passionate about uncovering insights to inform strategic design decisions.
Launching our north star funnel with iterative learning
Increasing attachment rate by 18% with service packages
Improving part accuracy 3% through a 30% increase in VIN collection
Improving our Google rating from 3.8 to 4.0 with +1.5K reviews/week
Building a customer feedback system with automated insights & dashboards
Launching org-wide research access via Teams & a custom AI Copilot Bot
Enhancing our service bot experience through testing and user flow mapping
