Hi! I’m Rachel— I’m a researcher who turns real user insight into better product decisions. Want to see what this research became? See the design work → Defining a North Star Funnel Strategy +18% Attachment Through Service Packages +3% Part Accuracy Through VIN Optimization Building an Automated Customer Insight System Scaling Research Access with an AI Copilot Driving Google Rating Growth From 3.8 to 4.0 with 1.5K+ Reviews/Week
